More than financial support
At AIG, we work with people experiencing some of the toughest times they’ll ever go through. Illness or the loss of a loved one is never easy, but we help in any way we can. Our life insurance products include additional services as standard - extra support for no extra cost.
Smart Health
Valued at £43 a month, Smart Health is powered by the experts at Teladoc Health, who provide industry-leading care in over 175 countries worldwide. It gives all AIG customers unlimited 24/7 access to an online or phone-based GP service, mental health support, a health check, tailored fitness and nutrition plans and an expert second medical opinion – all at no additional cost. Partners and any children up to the age of 21 can take advantage too.
All services can be accessed via the website or the Smart Health app. To get started, your clients need to open the app or website, create a profile, and enter their details (including their policy number).
Smart Health is a non-contractual benefit that could be changed or withdrawn in the future. Winston's Wish is a national charity that is accessible to anyone regardless of their insurance policy. The service is available even if a policy ends.
RedArc support service
We believe in giving more than just financial assistance. That’s why our Group Critical Illness claimants and their families are offered RedArc’s critical illness service.
With RedArc, each claimant has a dedicated personal nurse adviser who can help them for as long as they need, providing expert advice and long-term emotional support.
This service is only available with Group Critical Illness.
Employee Assistance Programme
We’ve partnered with LifeWorks to provide a complete wellbeing solution to Group Income Protection clients and their employees. It brings together top-notch user experience and clinical support to achieve complete mental, physical, social and financial wellbeing, through their worldwide network of over 80,000 dedicated support professionals.
This service is only for Group Income Protection customers.
We also want to tell you about Winston's Wish.
Winston's Wish
Winston’s Wish is a national charity available to anyone. But we’re proud partners and we support the amazing work they do.
Life insurance is there to make sure your clients’ families are financially secure should the worst happen. But what about the emotional impact their death could have? Especially when it comes to children. That’s where Winston’s Wish come in.
Winston’s Wish offers a wide range of practical assistance and guidance in the UK, including online resources, publications, a national telephone helpline, professional face-to-face support and group work.
Anyone who makes a life or terminal illness claim can use this service – it doesn’t matter how old or new the policy is.
Winston's Wish is a national charity that is accessible to anyone regardless of an insurance policy. The service is available even if a policy ends.
Winston's Wish guide
Read our guide to learn more about the support on offer from Winston’s Wish and how their experts help children and young people face the future with hope and lead full and flourishing lives.
Suicide prevention training directory
This guide from Action for Suicide Prevention in Insurance (ASPiiN) helps you be prepared, have the confidence to deal with suicide prevention awareness and deal with the situation as professionally as possible.
Talking about suicide on your website
There are many reasons why you might need to mention suicide on your website or in other materials. Action for Suicide Prevention in Insurance (ASPiiN) have prepared this guidance with support from the Samaritans with some key things you should bear in mind.
LifeWorks EAP - overview
LifeWorks brings together a best-in-class user experience and clinical support to achieve complete mental, physical, social and financial wellbeing.